Return Policy
Return & Refund Policy
Last Updated: September 4, 2026
At Ruvehome, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund in accordance with the policy below.
1. Order Cancellation
You may request to cancel your order before the order has been shipped or placed into production.
If your cancellation request is approved, you will receive a full refund to your original payment method.
Once an order has been shipped or entered into production, we are unable to accept cancellation requests.
To request a cancellation, please contact us as soon as possible at:
Email: ruvehome@outlook.com
Please include your order number in your message.
2. Returns
We accept eligible returns within 14 days of the date you receive your order.
To be eligible for a return, the item must meet all of the following conditions:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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The item must not show signs of use, damage, washing, or alteration.
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Proof of purchase or your order information must be provided.
Items that do not meet these requirements may not be eligible for a refund.
Important
Please do not send your return directly to the manufacturer.
Before returning an item, please contact our customer service team at ruvehome@outlook.com to receive the appropriate return instructions and return address.
Returns sent without contacting us first may not be accepted.
3. Return Shipping Costs
Customers are responsible for the return shipping cost once per order, where applicable.
Ruvehome does not charge additional restocking fees for eligible returns.
Please keep your return shipping receipt or tracking information until your return has been successfully processed.
4. Refunds
Once your returned item has been received and inspected, we will send you an email confirming that we have received your return.
We will also notify you whether your refund has been approved or declined.
If your return is approved, your refund will be processed within a few business days and issued to your original payment method.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
5. Late or Missing Refunds
If you have not received your refund after it has been approved, please take the following steps:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Contact your bank to confirm whether there is a processing delay.
If you have completed these steps and still have not received your refund, please contact us at:
Please include your order number and relevant refund information so that we can assist you as quickly as possible.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.
Please email ruvehome@outlook.com with:
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Your order number
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A description of the issue
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Clear photos or videos showing the item and the problem
Our customer service team will review your request and provide further instructions.
7. Return Address
Please do not return your order before contacting us.
Return addresses may vary depending on the order and fulfillment location. To obtain the correct return address and return instructions, please contact:
Ruvehome Customer Support
Email: ruvehome@outlook.com
We will provide you with the appropriate return information after reviewing your request.
8. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Ruvehome Customer Support
Email: ruvehome@outlook.com
We are happy to assist you with any questions regarding cancellations, returns, or refunds.